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We understand the customers prospect about exchange & refunds, so we have certain criteria as below:-
- We have 3 days return & refund policy, so we should be notified within the said timeline from the date of good delivered at your place.
- We will surely exchange the product if it is damaged in transit or wrong product received by you & in both cases shipping charges will be borne by us.
- We reserve the rights to refuse a refund if the goods delivered is undamaged & perfect with regards to the order placed by you or if we found that return requested is on false ground.
- Refund will be made to you through the same mode of payment by which the original transaction was done within 7 days of return goods received by us.
- Cancellation can be done before payment is made. If you cancel the order after payment is made we will deduct payment processing charges of 3% and if the goods are already shipped, then both side shipping charges will also be deducted along with payment processing charges and the refund will be done within 7 days of the return goods received by us.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {saritajewels.instylerr.@gmail.com} and send your item to: {Building no. 1/room no. 202 Santacruz East, vakola, kolhekalyan police colony, hans bhugra marg, 400098}.
Shipping returns
- We usually ship the product within 2 days of payment received in our account.
- Delivery of product might take 4 to 5 days after shipping & might extend in case of remote area delivery.
Need help?
Contact us at {saritajewels.instylerr.@gmail.com} for questions related to refunds and returns.